FAQ
DELIVERY & ORDER
When will I receive my order and What is the price of delivery?
Shipping Rate and Transit Time
For The United States Orders:
| Shipping Rate Name | Shipping Condition | Transit Time | Shipping Fee |
|---|---|---|---|
| Economy | 0lb–5lb | 5 to 8 business days |
$4.90
|
| Economy | 5lb–70lb | 5 to 8 business days |
$19.90
|
| Standard | 0lb–1lb | 3 to 4 business days |
$6.90
|
| Standard | 1lb–5lb | 3 to 4 business days |
$9.90
|
How can I track my order?
Your tracking number will be systematically communicated to you by email once your product has been shipped. This will allow you to track your order with the tracking system of your local shipping company.
My order is incomplete
Your order may be shipped in several packages for speed. If all your packages have arrived and you still don't have all your items, contact our customer service team by email.
Do you ship worldwide?
We currently sell products in French. We no longer offer worldwide shipping.
RETURNS AND REFUNDS
Is it possible to modify my order?
Yes. You can modify your order if it does not yet have the status “being processed”
Is it possible to cancel my order?
Yes. If it is not being processed, Contact us by email and our team will help you as much as possible.
Do I have to pay the return costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
SECURITY
What are the different payment methods?
Our primary concern is the safety and a positive experience of our customers on our site.
We use the safest payment methods currently:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Shop Pay
- Apple Pay
- Google Pay
- Meta Pay
Our secure connection prevents any theft and fraud of information during your purchase.
Is my information secure?
Your information is 100% secure
We use the latest technology on our site to protect all information (“https” protocol and SSL/TLS throughout the site).
This is visible by the presence of a padlock to the left of the URL address.
VARIOUS QUESTIONS
Possible to combine discount codes?
No Unfortunately. Except in exceptional cases, we only accept one discount code per order.
Quantity orders
If you would like to order in quantity, send an email to our team at support@free2b.store.
How to place my order
Here are the steps to follow to place an order:
- Click on the product
- Click on add to cart
- Click on the shopping cart at the top right
- Click on finalize the order
- Enter your payment method
- That's it :)