Return Policy

At Free 2 B Products, our goal is to ensure your complete satisfaction with every purchase. We understand that occasionally, you may need to return a product. To make the return process as seamless as possible, we have established the following comprehensive return policy:

Return Period:

Customers have a 30-day window, starting from the date of receipt of the item, to request a return for eligible products. Please ensure that you contact our customer service team within this time frame to initiate the return process.

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  1. The product must be in its original condition and packaging, including all accessories, manuals, and documentation.

  2. The product must be unused, unaltered, and in a resalable condition.

  3. Products with manufacturing defects, damage during shipping, or other issues not caused by the customer are eligible for returns.

Non-Eligible Items:

The following items are not eligible for return:

  1. Products that have been personalized or customized.

  2. Consumable items such as food, beverages, and skincare products, unless they are damaged upon arrival.

  3. Items that have been used, damaged by the customer, or are missing parts.

Return Process:

To request a return, please follow these steps:

  1. Contact our customer service team within 30 days of receiving the item to initiate the return process. You can reach us via email at customer_service@free2bproducts.com or by phone at [Customer Service Phone Number].

  2. Provide the following information:

    • Your order number
    • Reason for the return
    • Description of the item(s) you wish to return
    • Any relevant photographs if the item is damaged or defective

  3. Our customer service team will review your request and provide you with a Return Authorization Number (RMA) if your return is eligible. Please do not return any items without an RMA, as they will not be processed.

  4. Pack the item securely in its original packaging along with all accessories and documentation.

  5. Clearly mark the RMA number on the outside of the package.

  6. Ship the item to the address provided with the RMA within 10 days of receiving the RMA.

Return Shipping Costs:

If the return is due to a product defect or an error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or other non-defective reasons, the customer is responsible for the return shipping costs.

Refund Process:

Once we receive and inspect the returned item(s), we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect on your account depending on your financial institution.

Contact Information:

If you have any questions or need assistance with the return process, please don't hesitate to contact our customer service team:

Email: free2bstore@gmail.com

 Phone: 609.342.3239

Policy Updates:

We may update this return policy from time to time to reflect changes in our business practices or applicable laws. Please refer to our website or contact customer service for the most up-to-date policy information.

Thank you for choosing Free 2 B Products. We appreciate your business and are committed to providing you with quality products and exceptional customer service.